United resumes service after network issue
Wed, 08 Jul 2015 14:38:18 GMT —
WASHINGTON (Sinclair Broadcast Group) â?? United Airlines is recovering from a "network connectivity issue" that grounded flights on Wednesday morning, the airline said in a statement.
United flights were grounded due to the "automation issues," according to the FAA. A ticket agent at Reagan National Airport told WJLA reporter Suzanne Kennedy that the issue was resolved and service had returned to normal by 10 a.m..
All facilities and airports were impacted by the temporary issue, according to the FAA advisory.
Dulles Airport tweeted that the airline was experiencing computerized system issues and encouraged passengers to allow extra time.
United said it was working to restore regular flight operations and apologized for the inconvenience.
Stuart Skelton, a United passenger heading from Orlando, Florida to Cleveland, Ohio told Sinclair Broadcast Group over the phone that when he arrived at the airport all the kiosk screens were blank.
"It was clear something was wrong," Skelton said.
Skelton said a Sky-Cap hand wrote his baggage claim ticket and described the scene as "relatively calm."
Skelton heard about the system issue from CNN, but said there was some talk of planes making it out "slowly but surely."
Metropolitan Washington Airports Authority (MWAA) spokesperson Kimberly Gibbs told WJLA that MWAA was made aware of operational issues that United was having but had no further details.
United is offering a waiver for passengers who are able to change their flight plans.